DayShift / Job descriptions / Telemarketer

Telemarketer job description: what you'll do and what to write on your resume

Applying for telemarketer at a call center or sales office? Copy the duties below into your resume, then read what the interview asks.

Duties to write on your resume

Start each line with what you did. Keep the ones you've really done.

• Made outbound calls to prospects from a call list using a set script
• Explained products and services clearly and answered customer questions over the phone
• Handled objections politely and kept the conversation going without pressure
• Recorded call outcomes, customer details and follow-ups in a CRM or spreadsheet
• Booked appointments and demos for the sales team from qualified leads
• Followed up with interested customers by phone, email or chat
• Met daily call and sales targets set by the team leader
• Followed company scripts and do-not-call rules when dialing customers

First job? Use the same lines for school selling projects, online selling or a family business, and say where.

A resume objective you can adapt

Fresh graduate looking for a telemarketer job, with a clear speaking voice and good English, ready to learn the product and work toward daily call targets.

Skills employers ask for

• Speaking clearly and politely, in English and Filipino
• Staying calm when customers say no
• Listening well and answering questions
• Typing and using a computer while on a call
• Following a script and hitting daily targets

What the interview asks

1. Why do you want to be a telemarketer? Say you like talking to people and want to build sales skills.
2. How do you handle a customer who says no or hangs up? Stay polite, move on to the next call and don't take it personally.
3. Can you work on a schedule that follows the client's time zone? Answer honestly, since shifts are planned around it.
4. Sell me this pen. Ask what I need first, then link the pen to it.

The questions every interview asks, with sample answers

How to get hired

1. Most posts ask for at least a senior high school diploma, and some prefer college undergraduates.
2. Prepare a resume, a valid ID and your government numbers such as SSS, PhilHealth, Pag-IBIG and TIN.
3. Apply online or at walk-in hiring days. Many posts list openings on job sites.
4. Expect a voice test, a short interview and sometimes a mock call.
5. Some employers ask for an NBI clearance and a medical certificate before you start.

What the work is like

You spend the shift on the phone, making call after call from a list. The hardest part is hearing no many times and staying friendly.

See open telemarketer jobs on DayShift

Practice telemarketer interview questions with sample answers

Questions

Do I need experience to work as a telemarketer?

No. Many companies hire fresh graduates and train you on the product and the script.

Is telemarketing a work-from-home job?

Some are, many are in an office. Check the post for the setup.

What should I study to become a telemarketer?

No set course. Any senior high school strand or college course works if you speak clearly.

Similar jobs

• Call center agent
• Appointment setter
• Sales agent
• Sales representative
• Customer service representative

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