Want a strong customer service resume? Start with this template, a sample and your TESDA II.
See a filled-in sample first, then what goes in each part of a resume for a customer service job. Copy the template or download it as a Word file.
Customer service resume sample: a filled one to copy from
Example only. Kevin Abellana is an invented person, and every detail is made up.
Kevin Abellana
Customer Service Representative | Phone and chat support for an online store
Cagayan de Oro City, Philippines | kevin.abellana@example.com | [Mobile number]
OBJECTIVE
Customer service representative with four years on calls and chats, ready to learn your products fast and help every customer with patience and a clear, polite voice.
CERTIFICATES
- Customer Services NC II | TESDA | 2023
SKILLS
- Speaking and writing clearly in English and Filipino
- Listening well and staying calm with upset customers
- Typing fast and accurately
- Basic computer skills, like email and spreadsheets
- Solving problems and learning products quickly
WORK EXPERIENCE
Customer Service Representative | Call center, customer support account | Cagayan de Oro City | July 2023 to Present
- Answered customer questions by phone, email and chat clearly and politely
- Resolved complaints and fixed order, billing and delivery problems quickly
- Logged each customer contact and its outcome in the ticketing system or CRM
- Escalated difficult cases to a supervisor with complete notes
- Met response time and quality targets set by the team
Chat Support Agent (part-time) | Online shop | Cagayan de Oro City | March 2022 to June 2023
- Processed orders, refunds, exchanges and cancellations following company procedures
- Followed up with customers until their concern was fully settled
- Replied to about 40 customer chats a day
EDUCATION
Bachelor of Science in Business Administration | State university, Cagayan de Oro City | 2022
LANGUAGES
- English: fluent. Filipino and Cebuano: native.
What to put in each part of your customer service resume
Objective
One sentence on the job you want and what you bring. If it fits you, adapt this one: Fresh graduate looking for a customer service representative job, ready to learn your products fast and help every customer with patience and a clear, polite voice.
Certificates
Your TESDA certificate and the year you got it, right under your objective. TESDA offers a national certificate for this work: Customer Services NC II.
Skills
Four or five the job post asks for and you've really used, like speaking and writing clearly in English and Filipino, or listening well and staying calm with upset customers.
Work experience
Newest job first. Under each one, three to five lines that start with what you did, with a number where you can: calls, chats and tickets.
Education
Your school, what you finished and the year. Fresh graduate? Put it above work experience.
How to write your customer service resume: fill in this template
Replace every line in [brackets]. Delete a section you can't fill.
Put your Customer Services NC II near the top, under your objective.
Keep it to one page if you've worked under five years.
Applying for a work-from-home job? Fill in Work setup. For an office job, delete it.
Customer Service Representative | [Type of support or account, e.g. Phone and chat support for an online store]
[City], [Province] | [Email] | [Mobile number]
OBJECTIVE
[One or two sentences, e.g. Fresh graduate looking for a customer service representative job, ready to learn your products fast and help every customer with patience and a clear, polite voice.]
CERTIFICATES
- Customer Services NC II | TESDA | [Year]
SKILLS
- [Skill from the job post, e.g. Speaking and writing clearly in English and Filipino]
- [Skill, e.g. Listening well and staying calm with upset customers]
- [Skill, e.g. Typing fast and accurately]
- [Skill, e.g. Basic computer skills, like email and spreadsheets]
WORK EXPERIENCE
[Job title] | [Call center or shop] | [City] | [Month Year] to [Month Year or Present]
- [What you did, e.g. Answered customer questions by phone, email and chat clearly and politely]
- [What you did, with a number, e.g. Handled about 60 calls and chats a shift]
- [What you did, e.g. Resolved complaints and fixed order, billing and delivery problems quickly]
[Job title] | [Call center or shop] | [City] | [Month Year] to [Month Year]
- [What you did]
- [What you did]
EDUCATION
[Diploma or degree, e.g. Senior high school diploma or a college degree] | [School] | [Year finished]
TRAINING AND SEMINARS
- [Training or seminar] | [Who ran it] | [Year]
LANGUAGES
- [Languages you speak, e.g. English: fluent. Filipino: native.]
WORK SETUP (WORK-FROM-HOME JOBS ONLY)
- Internet: [speed, e.g. 50 Mbps fiber], with [backup, e.g. pocket WiFi]
- Computer: [laptop or desktop, processor and RAM]
How to write a customer service resume without experience
No work history yet? Use the same lines for school projects, a family business, volunteer work or selling online, and say where.
Duties and skills to add to your customer service resume
Where does my Customer Services NC II go on a resume?
Put it under Certificates, right under your objective. Write the certificate name and the year you got it.
Which skills should I list for a customer service resume?
Pick the ones the post asks for. Clear English, a calm voice and fast typing usually come first. Keep the list short and true.
Should I put my birthday or a photo on it?
Leave your birthday off. Since 2016, Republic Act 10911 has made it unlawful for employers in the Philippines to require your age or birth date while you apply. Leave the photo off too, unless the job post asks for one.
Should I send it as a PDF or a Word file?
PDF, unless the job post asks for Word. A PDF looks the same on every screen. Put your name in the file name, like Kevin-Abellana-Resume.pdf.
Want work from home in daylight hours?
DayShift lists remote jobs with Singapore and Asia clients, on the same clock as Manila. Applying is free, and we never ask you for money. See customer service jobs