Want a strong call center resume? Start with this template, a sample and your TESDA II.
See a filled-in sample first, then what goes in each part of a resume for a call center job. Copy the template or download it as a Word file.
Call center resume sample: a filled one to copy from
Example only. Jericho Manalastas is an invented person, and every detail is made up.
Jericho Manalastas
Call Center Agent | Inbound customer service, voice account
Quezon City, Philippines | jericho.manalastas@example.com | [Mobile number]
OBJECTIVE
Call center agent with four years on voice accounts and clear English and Filipino, looking for a call center agent job, ready to work shifts and learn your process and tools fast.
CERTIFICATES
- Contact Center Services NC II | TESDA | 2023
SKILLS
- Clear spoken English and Filipino
- Active listening
- Typing while talking on a call
- Staying calm with upset customers
- Following scripts and process steps
WORK EXPERIENCE
Customer Service Representative | BPO company, inbound voice account | Quezon City | August 2023 to Present
- Answered inbound customer calls and resolved questions about accounts, orders and services
- Logged each call in the CRM system with clear and accurate notes
- Verified customer identity before sharing or changing account details
- Handled complaints calmly and escalated hard cases to a supervisor or team leader
- Met daily targets for call quality, handling time and customer satisfaction
Outbound Caller (part-time) | Small call center, collections and follow-ups | Quezon City | June 2022 to July 2023
- Made outbound calls to follow up on requests, renewals and unpaid accounts
- Followed call scripts and company policies while keeping a polite, natural tone
- Made about 80 follow-up calls a shift and recorded each result
EDUCATION
Senior High School, ABM strand | Public high school, Quezon City | 2022
LANGUAGES
- English: fluent. Filipino: native.
What to put in each part of your call center resume
Objective
One sentence on the job you want and what you bring. If it fits you, adapt this one: Fresh graduate with clear English and Filipino communication skills, looking for a call center agent job, ready to work shifts and learn your process and tools fast.
Certificates
Your TESDA certificate and the year you got it, right under your objective. TESDA offers a national certificate for this work: Contact Center Services NC II.
Skills
Four or five the job post asks for and you've really used, like clear spoken English and Filipino, or active listening.
Work experience
Newest job first. Under each one, three to five lines that start with what you did, with a number where you can: calls, accounts and daily targets.
Education
Your school, what you finished and the year. Fresh graduate? Put it above work experience.
How to write your call center resume: fill in this template
Replace every line in [brackets]. Delete a section you can't fill.
Put your Contact Center Services NC II near the top, under your objective.
Keep it to one page if you've worked under five years.
Applying for a work-from-home job? Fill in Work setup. For an office job, delete it.
Call Center Agent | [Account type, e.g. Inbound customer service, voice account]
[City], [Province] | [Email] | [Mobile number]
OBJECTIVE
[One or two sentences, e.g. Fresh graduate with clear English and Filipino communication skills, looking for a call center agent job, ready to work shifts and learn your process and tools fast.]
CERTIFICATES
- Contact Center Services NC II | TESDA | [Year]
SKILLS
- [Skill from the job post, e.g. Clear spoken English and Filipino]
- [Skill, e.g. Active listening]
- [Skill, e.g. Typing while talking on a call]
- [Skill, e.g. Staying calm with upset customers]
WORK EXPERIENCE
[Job title] | [BPO or call center] | [City] | [Month Year] to [Month Year or Present]
- [What you did, e.g. Answered inbound customer calls and resolved questions about accounts, orders and services]
- [What you did, with a number, e.g. Handled about 60 inbound calls a shift while keeping notes accurate in the CRM]
- [What you did, e.g. Made outbound calls to follow up on requests, renewals and unpaid accounts]
[Job title] | [BPO or call center] | [City] | [Month Year] to [Month Year]
- [What you did]
- [What you did]
EDUCATION
[Senior high school or college, e.g. Senior High School, ABM strand] | [School] | [Year finished]
TRAINING AND SEMINARS
- [Training or seminar] | [Who ran it] | [Year]
LANGUAGES
- [Languages you speak, e.g. English: fluent. Filipino: native.]
WORK SETUP (WORK-FROM-HOME JOBS ONLY)
- Internet: [speed, e.g. 50 Mbps fiber], with [backup, e.g. pocket WiFi]
- Computer: [laptop or desktop, processor and RAM]
How to write a call center resume without experience
No call center experience yet? Use the same lines for a school job, a part-time customer help role or volunteer work, and say where.
Duties and skills to add to your call center resume
The sample uses lines from the call center agent job description. Pick the ones you've really done, and find the rest there. See the full call center agent duties
Call center resume questions
Where does my TESDA certificate go on a call center resume?
Right under your objective. Write Contact Center Services NC II and the year you got it. No certificate yet? Leave the line off and lead with your English and any customer work.
What should I put first on my resume?
Lead with your objective, then your latest job and your education. Keep your English skills easy to spot.
Should I put my birthday or a photo on it?
Leave your birthday off. Since 2016, Republic Act 10911 has made it unlawful for employers in the Philippines to require your age or birth date while you apply. Leave the photo off too, unless the job post asks for one.
Should I send it as a PDF or a Word file?
PDF, unless the job post asks for Word. A PDF looks the same on every screen. Put your name in the file name, like Jericho-Manalastas-Resume.pdf.
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